These General Terms and Conditions of Sale and Delivery apply to all services, products, files and platform access provided under the brand MyChiptuningfiles, operated by:
Ryker Asia International IFZA Property FZCO
Trade License No. 428037
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
If it is legally established or assumed that MyChiptuningfiles is a party to such an agreement between the aforementioned parties, MyChiptuningfiles may invoke the provisions of these general terms and conditions, which shall then apply in full between MyChiptuningfiles, the Customer and the Business Customer.
MyChiptuningfiles does not accept any purchasing terms of the Customer unless explicitly agreed otherwise in writing.
The amendments shall enter into force from the moment of announcement or on such date as stated in the announcement.
MyChiptuningfiles is entitled at all times to withdraw the offer.
In the case of a Distance Sale, an Agreement shall only be concluded after MyChiptuningfiles has confirmed the Customer’s order and/or has proceeded with Delivery.
If it later appears that errors have been made in such information, MyChiptuningfiles is entitled to correct such errors and/or adjust or dissolve the Agreement accordingly before Delivery has taken place without being liable for damages in that respect.
MyChiptuningfiles is not obliged to conduct further investigation in this respect.
The Customer is also obliged, prior to entering into the Agreement, to report any defects in the vehicle and/or the engine management system.
MyChiptuningfiles has the right once per year, as of 1 January, to adjust prices and/or Credits in accordance with a generally accepted consumer price index.
If the Customer wishes to use the Slave Tool independently from the systems of MyChiptuningfiles, the Customer must pay a fee for converting the Slave Tool (to a master tool or connecting it to another master).
This fee shall be equal to the value of the Credits received with the purchase of the Product, calculated at the then applicable price for separate Credits.
If no Credits are supplied with a Slave Tool, a fee of 10 (ten) single master credits shall apply for the disconnection of the Slave Tool from the MyChiptuningfiles master system.
These credits shall be charged at the then applicable price of a single master credit at the time of conversion or disconnection.
For any additional costs relating to converting the tool from slave to master, a quotation must be requested from the tool supplier. These additional costs shall be communicated after receipt of the quotation.
MyChiptuningfiles reserves the right to refuse conversion or disconnection of Slave Tools in the event of outstanding payments, abuse of the platform, breach of these Terms and Conditions, or misuse of the MyChiptuningfiles systems.
Price increases may arise due to increases in raw material prices, production costs, transport costs, war, weather conditions, calamities or similar circumstances.
The maximum price increase is 5% per year unless exceptional circumstances apply.
Price increases shall be announced in a timely manner and in writing.
Price increases resulting from government measures shall be passed on to the Customer immediately and in full.
MyChiptuningfiles may reasonably charge the additional costs to the Customer.
The right of withdrawal shall also not apply to the creation and Delivery of Files, since this concerns goods manufactured according to the Consumer’s specifications and/or the delivery of digital content.
To the extent necessary, the Consumer expressly waives the aforementioned rights of withdrawal where this clause states that such rights have lapsed or shall lapse.
Delivery of a Product to a BUSINESS CUSTOMER shall take place by handing it over to the carrier, unless otherwise agreed.
MyChiptuningfiles shall arrange transport at the expense and risk of the Business Customer.
Payment for a Product by the Business Customer shall be made in advance via a payment method designated by MyChiptuningfiles.
Delivery of a Product to a CONSUMER shall take place at the moment the Product is delivered by the carrier to the address specified by the Consumer, after which the risk shall pass to the Consumer.
The Customer is obliged to accept the offered Product.
If the Customer does not accept the Product, MyChiptuningfiles is entitled to store the Product at the Customer’s expense and risk and/or charge the Customer the return costs.
If the Customer has ordered more than one Product, MyChiptuningfiles shall at all times be entitled to perform Delivery in parts.
If it is agreed that Products shall be collected by the Customer, the Customer must collect them within seven (7) days after confirmation by MyChiptuningfiles at the location designated by MyChiptuningfiles.
If the Customer fails to do so, the demonstrable and reasonable costs incurred by MyChiptuningfiles, such as storage costs and costs resulting from late collection, shall be borne by the Customer.
Delivery periods stated by MyChiptuningfiles are always indicative and shall not constitute strict deadlines unless the parties have expressly agreed otherwise.
Delivery periods shall never constitute strict deadlines.
Additional costs incurred by MyChiptuningfiles due to insufficient cooperation or missing information from the Customer shall be borne by the Customer.
The storage costs shall be the costs normally charged by MyChiptuningfiles. If no fixed storage costs apply at the relevant location, MyChiptuningfiles shall charge a reasonable fee of at least EUR 100 per calendar day.
MyChiptuningfiles may exercise a right of retention over a vehicle or any part thereof. This means that MyChiptuningfiles shall only return the vehicle or part thereof once the Customer has paid all amounts owed for the relevant Delivery or Agreement, as well as any previous Deliveries or Agreements and any other related costs owed to MyChiptuningfiles.
In the case of a Consumer, MyChiptuningfiles shall first send a payment reminder granting the Consumer a period of 14 days to fulfil the payment obligation, including notification of the collection costs that will be charged if payment is not received.
If MyChiptuningfiles provides such functionality, payments may be made through the MyChiptuningfiles credit system.
The Customer must purchase Credits in advance via the website of MyChiptuningfiles. These Credits are linked to the personal and non-transferable account of the Customer.
Credits that have been purchased or received by the Customer, whether paid or free of charge, cannot be exchanged for money and cannot be transferred to third parties.
Any refunds shall also be credited to the Customer’s account in the form of Credits.
Credits are in principle valid indefinitely. However, if a Customer does not log into their account for a period of one year, the Credits shall expire automatically and irrevocably.
The Customer must keep all passwords and usernames strictly confidential and ensure that they are not used by unauthorized third parties or for other purposes.
MyChiptuningfiles accepts no liability for loss, misuse or theft of login credentials or for the loss or disappearance of Credits resulting therefrom.
All intellectual property rights, including rights relating to software, Files and Products supplied by MyChiptuningfiles, including preparatory materials and related materials in the broadest sense, remain the property of MyChiptuningfiles.
For the use of Files in the relevant vehicle, MyChiptuningfiles grants the Customer a limited, non-exclusive license to use the Files in one vehicle only.
Under no circumstances does the Agreement transfer or assign any intellectual property rights to the Customer.
The Customer is not permitted, without the express written permission of MyChiptuningfiles, to modify, adapt, publish, reproduce, distribute, make available online, or otherwise copy the works of MyChiptuningfiles, except for personal use in or on the vehicle for which the File was created.
Business Customers who purchase Files for one of their own customers may use those Files only once for that specific customer or vehicle.
If a Customer infringes the intellectual property rights of MyChiptuningfiles, this shall be considered a breach of the Agreement and shall entitle MyChiptuningfiles to suspend or terminate the Agreement and claim compensation for damages.
In the event of infringement, the Customer shall also immediately owe MyChiptuningfiles a contractual penalty of EUR 2,500 per violation, plus EUR 500 per day for each day the violation continues, without prejudice to the right of MyChiptuningfiles to claim full compensation for damages.
The Customer must inspect each Product upon Delivery or as soon as reasonably possible thereafter.
The Customer must verify whether the quality corresponds with what has been agreed or at least meets the standards normally applicable in trade.
Complaints relating to Services must be submitted in writing within five (5) working days after Delivery.
Complaints relating to Products must be submitted within two (2) months after Delivery.
If a defect could not reasonably have been discovered within this period, the Customer must notify MyChiptuningfiles within a reasonable time after discovery, but no later than 14 days after discovery.
The Customer must demonstrate that the defect could not reasonably have been discovered earlier.
Complaints submitted by Business Customers regarding Services, including Files, must include a detailed description supported by a technical report, logfile or generated error code clearly demonstrating the complaint.
Complaints regarding failure to achieve specified performance figures or results provided by MyChiptuningfiles shall only be accepted when a performance test demonstrates a deviation of at least 15% from the stated results.
Complaints do not suspend the Customer’s payment obligations.
The Customer is never entitled to suspend, delay or refuse payment on the basis of a complaint.
If a complaint is justified, MyChiptuningfiles may choose between:
Refunds for purchases made using Credits shall always be issued in Credits.
MyChiptuningfiles may allow complaints to be handled by its supplier. The Customer agrees that MyChiptuningfiles may forward the complaint to such supplier and that the Customer may resolve the complaint directly with the supplier.
If the Customer fails to submit a complaint within the specified period or fails to provide the required evidence, all rights and claims of the Customer shall lapse and the Delivery shall be deemed accepted.
If the Customer installs the File using equipment other than equipment supplied by MyChiptuningfiles, the Customer must demonstrate that the complaint was not caused by the use of third-party equipment.
MyChiptuningfiles guarantees the proper functioning of the delivered Files as such (without being installed) from the date of Delivery for a period of one (1) year, provided that the Customer has paid the relevant invoice on time.
If defects occur in the functioning of the Files during this period, MyChiptuningfiles shall repair such defects free of charge, subject to the provisions set out in Article 14.
If installation is not carried out by MyChiptuningfiles, the Customer shall be solely responsible for the proper installation of the Files in the vehicle and for the requested modification.
MyChiptuningfiles advises Business Customers who provide warranties to their own customers to limit such warranties in accordance with the provisions set out in these terms and conditions.
For Products supplied by MyChiptuningfiles, excluding Files, a warranty period of one (1) year from the date of Delivery shall apply.
The Customer acknowledges that the use or application of Files and/or Products may conflict with local laws or regulations, may be prohibited, or may infringe the rights of third parties, including manufacturer warranties.
The Customer declares that Files, Products and the vehicle in which they are installed are used entirely at the Customer’s own risk, and that the Customer is solely responsible for verifying whether such use is permitted.
MyChiptuningfiles strongly advises that Files and Products be used only on private property, test environments or race tracks.
The Customer further acknowledges that the use of Files and Products may place additional stress on the vehicle and that any resulting consequences are entirely at the Customer’s own risk.
MyChiptuningfiles shall only be liable for damage suffered by the Customer that is the direct result of an attributable failure by MyChiptuningfiles in the performance of its obligations.
MyChiptuningfiles shall never be liable for indirect damages, including but not limited to:
MyChiptuningfiles shall not be liable for damage caused by:
MyChiptuningfiles is always entitled to limit or remedy any damage as much as possible, and the Customer must fully cooperate with such measures.
The Customer is also obliged to limit damage as much as possible.
The Customer shall indemnify and hold MyChiptuningfiles harmless against any claims from third parties relating to damage resulting from Services, Files or Products supplied by MyChiptuningfiles.
MyChiptuningfiles shall under no circumstances be liable for any mechanical, electrical or technical damage to a vehicle, engine, turbocharger, gearbox, drivetrain, fuel system, exhaust system or emission control systems (including but not limited to DPF, EGR, SCR or catalytic converters) resulting from or allegedly resulting from the use, installation or operation of Files or Products supplied by MyChiptuningfiles.
The Customer expressly acknowledges that vehicle tuning and software modifications may alter factory parameters and may increase mechanical stress on vehicle components.
All risks associated with the use of Files or Products supplied by MyChiptuningfiles are entirely borne by the Customer.
Any claims relating to:
are expressly excluded from any liability of MyChiptuningfiles.
If the vehicle, Files or any related Product is inspected, diagnosed, repaired, modified or otherwise handled by any third party, including but not limited to a dealer, workshop, tuner, mechanic or garage, without the prior written consent of MyChiptuningfiles, any and all liability of MyChiptuningfiles shall immediately and irrevocably lapse.
In such cases MyChiptuningfiles shall no longer be able to determine the original cause of any alleged defect or damage and therefore no claim, complaint or warranty claim shall be accepted.
If MyChiptuningfiles is found liable despite the above exclusions, liability shall be limited in the following order:
a) the amount recoverable from third parties engaged by MyChiptuningfiles
b) the amount paid by the liability insurer of MyChiptuningfiles
c) if neither of the above applies, the liability of MyChiptuningfiles shall be limited to either:
In all circumstances, the total liability shall not exceed EUR 1,000, unless the damage results from intentional misconduct or gross negligence.
These liability limitations also apply to all third parties engaged by MyChiptuningfiles.
All Products and Files supplied by or on behalf of MyChiptuningfiles remain the property of MyChiptuningfiles until full payment of the relevant invoice, including shipping and transport costs, has been received.
Until payment has been made in full, the Customer cannot derive any rights from the Services or Products supplied by MyChiptuningfiles.
Any defects or failures attributable to MyChiptuningfiles must be reported in writing within a reasonable time after discovery, but no later than two (2) months after Delivery of the Files or Products or after performance of the Services.
If the Customer fails to do so, the right to claim compensation shall lapse.
The Customer shall indemnify and hold MyChiptuningfiles harmless against all claims from third parties relating to Services, Files or Products supplied by MyChiptuningfiles that may cause or have caused damage to such third parties.
If any provision of these general terms and conditions is found to be wholly or partially invalid, void or unenforceable, the remaining provisions shall remain valid and enforceable.
The invalid provision shall be replaced by a provision that reflects as closely as possible the intention of the original provision.
All Agreements concluded under these general terms and conditions shall be governed exclusively by the laws of the United Arab Emirates.
International treaties, including the United Nations Convention on Contracts for the International Sale of Goods (CISG), shall be excluded to the extent permitted by law.
Any disputes arising from these Agreements shall be submitted to the competent courts of Dubai, United Arab Emirates.
MyChiptuningfiles provides access to its platform, software tools and Files strictly for legitimate use.
MyChiptuningfiles reserves the right to suspend or permanently terminate accounts without prior notice if misuse of the platform is detected.
Misuse includes but is not limited to:
In such cases MyChiptuningfiles may:
No refund shall be provided if an account is terminated due to abuse.
All Files, software modifications, calibration data and related materials supplied by MyChiptuningfiles constitute proprietary intellectual property and confidential business information.
The Customer is strictly prohibited from:
Any attempt to reverse engineer or analyse Files shall be considered a serious breach of these terms.
In such case:
The Customer shall owe MyChiptuningfiles a contractual penalty of EUR 10,000 per violation, plus EUR 1,000 per day for each day the violation continues.